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Front of the Pack

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Oh no! We’re sorry to hear you have an issue with your order. Please contact our customer support team at hello@fotp.com so we can further assist you.

There is an issue with my order I just received. What should I do?

Orders & Shipping

How much is shipping, and how long will it take for my order to arrive?

How do I change or cancel my order?

Where can I find the tracking of my order?

Is shipping free?

Where do you ship to?

Where can I find the status of my order?

Do you ship to PO Boxes?

Can I place orders to ship internationally?

What is your return policy?

How long will it take to receive my refund?

Do you offer free returns?

Returns & Refunds

How does your membership work?

How do I cancel my membership?

How do I update my shipping or billing information?

How can I swap or add more products?

Subscription Management

How do I unsubscribe from receiving emails?

What forms of payment do you accept?

Do you offer any payment plans?

Do you offer any discounts?

Do you offer wholesale pricing?

General

What is air-dried food?

What are the benefits of air drying?

Is air-dried food safe?

Is Front of the Pack's food 'complete and balanced'?

Does Front of the Pack meet AAFCO guidelines?

Who formulated your air-dried recipes?

How should I transition my dog over to your food?

How long does air-dried dog food stay fresh?

How long will a bag of Front of the Pack food last me?

Can my puppy eat your food?

What should my dog's poop look like?

Do you meet the WSAVA Guidelines?

Air-Dried Food

How long will it take to see the results of my dog’s supplement?

What will my dog's supplement taste like?

Are your supplements allergen-free?

Is there any risk of my dog overdosing on their supplement?

Can I eat my dog’s supplement?

Are your supplements suitable for dogs on a protein-restricted diet?

What are the contraindications for your supplements?

Are your supplements safe to use alongside other medications?

Who formulates your supplements?

Where do you source your supplement ingredients?

What kind of product research has been conducted on your supplements?

Do you follow the FDA's Good Manufacturing Practice regulations?

Do your supplements contain Gluten or GMO ingredients?

Do your supplements carry the National Animal Supplement Council’s quality seal?

There is an issue with my order I just received. What should I do?Updated 16 days ago