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Tell me more about pre-orders?

Pre-order gives you the chance to be first in line and secure items for yourself before we even have them in stock. This ensures that as soon as they come in we can send your way straight away!. Our pre-order products are either new launches, or temp

When is payment taken for my pre-order?

We take payment when you place your pre-order. You'll need to submit card details when placing your order, and payment will be taken right away. Payment is made via our pre-order partner (Purple Dot) and unfortunately we can't accept promotion codes

Can I use a promotion code?

Unfortunately not - we're not currently set up to accept discount codes on pre-orders. If you have a code that you're wanting to use, you'll need to wait for this item to be available to order normally (i.e. once it comes off pre-order), so you can u

I have other items in my cart, can I check out with these at the same time as my pre-order?

At this stage, pre-orders need to be placed separately to any other items in your basket. You can place your pre-order, then go back and place your order for the rest of the items in your cart.

Why do I have to wait for my delivery?

Our pre-order products are still in production when we first offer them, so we still need to finalize the order and receive these before we can send them on to you. We’re always clear how long we expect this to take when placing a pre-order, and we’l

I’ve changed my mind. Can I cancel my pre-order?

No problem! As long as your order hasn’t been fulfilled yet, you can cancel it for a full refund here. Once your order has been fulfilled, we won’t be able to make any changes, but you can always send it back for a refund once it arrives.

Who are Purple Dot?

Our friends at Purple Dot host our pre-order service and keep it running smoothly for us. You'll still order the products from our site, and we'll fulfil your order and send it your way as always, but they'll handle the payment.